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You are here - Customer Help
| General Shipping Information |
Free UPS Ground Shipping an all orders.
AnchorAudioWarehouse.com uses UPS to handle all of its shipping. If you prefer another type of service (i.e. Next Day Air, 2nd Day Air, etc.) please contact us in advance in the event your order requires special handling or if you have any questions or concerns.
You may also contact us to receive updates on the status of your shipment or delivery. We normally ship within 1-3 business days upon receiving your order. Any delays in shipping and you will be notified by us. You may contact us via email at customerservice@anchoraudiowarehouse.com or call Toll Free at 1-800-772-1605. |
| Unfortunately, at this time we only ship within the Continental US and Alaska and Hawaii. Certain exceptions may be made however we recommend you contact us before placing your order. We can be reached by email at customerservice@anchoraudiowarehouse.com or call Toll Free at 1-800-772-1605. |
| Visa, MasterCard, American Express, and Discover are the major credit cards we accept currently. Orders must be pre-paid by credit card in advance before shipment. We apologize for any inconvenience. Your credit card statement will reflect a charge from "Cam/Bogen/Anchor" - please call us ay 1-800-772-1605 with any questions. |
All Sales are final. Returns will be honored up to 10 days from purchase date for store credit ONLY. All returns must be accompanied by a return authorization number and must be unopened in their original packaging in new condition with a copy of the bill of sale. Email us or call at 1-800-772-1605 to receive a return authorization number.
Products with software must be returned with the software unopened for credit. Absolutely, no credit will be issued for opened software products. Customer is responsible for shipping charges on all products returned for credit. A 25% restocking fee will apply on all returned merchandise unless previous arrangements are made. |
| Any orders delivered within the state of New York are subject to New York State Sales Tax. Notify us if your company or organization qualifies for Tax-Exempt status. We will require a copy of the resale certificate or tax-exempt certification in order to honor this. |
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